RETURN POLICY

Fitnexin™ — A Structured Return Review

Fitnexin™ evaluates eligible return requests through a clear condition-based review.
Customers should contact support before sending a product to any return location.
A request may depend on product condition, completeness, and the reason for return.
Items must be handled carefully while a return assessment is pending.
Return administration is conducted by Xinxian Qianbei Technology Service Co., Ltd.
Unapproved parcels may be delayed or may not qualify for processing.

↩ Return Window

Eligible products may be submitted for return review within 30 days of confirmed delivery.

To remain eligible, an item should ordinarily be:

• Unused and free from installation marks
• Complete with supplied components and accessories
• Free from avoidable scratches, stains, odors, or modification
• Placed in suitable protective packaging
• Connected to valid order information

💡 Lighting Product Conditions

Products that have been permanently installed, rewired, altered, dismantled, or damaged through improper handling may not qualify for return.

Protective films, inserts, cords, adapters, mounting parts, manuals, and original accessories should be retained until the customer decides to keep the product.

📷 Damage or Incorrect Item Review

Visible damage, missing components, or an incorrect product should be reported promptly. Supporting photographs may be required before a solution is approved.

Customers should keep the entire parcel until the review is complete.

◇ Return Delivery Responsibility

When a return is based on preference, size selection, décor compatibility, duplicate ordering, or another reason unrelated to a confirmed store error, return delivery responsibility may remain with the customer.

Approved outcomes are determined after the returned product is received and inspected.